Privacy Policy

We collect the information you submit to place and process an order, such as your name, email address, optional Telegram username, and the order details required for your selected package. We also collect basic technical data such as IP address and browser type for security and reliability.

Information is used to process your order, communicate status updates, provide support, process payments, prevent abuse, and meet legal obligations. We do not sell your personal information.

Information may be shared with service providers that support processing, payments, messaging, and hosting, and with the recipients required to complete the request you ordered. We may disclose information when required by law.

If you order through the RecordsBot Telegram bot, your messages are transmitted through Telegram and are also subject to Telegram's own privacy practices.

We use administrative and technical safeguards to protect submitted information, including restricted access and encrypted transmission. No method of transmission or storage is completely secure.

Order information is retained for as long as needed to provide the service and to meet legal, accounting, and dispute-resolution requirements, then deleted or anonymized.

You may request access to, correction of, or deletion of your personal information through the Support page, subject to legal and recordkeeping limits.

Privacy questions can be submitted through the Support page or the RecordsBot Telegram bot.