Refund Policy

If your order has not yet entered processing, you may request a cancellation and full refund through the Support page or the Telegram bot.

Because RecordsBot performs work as soon as an order is submitted, orders that have entered processing are generally non-refundable. Partial credits may be issued at our discretion where work has not been completed.

If RecordsBot fails to submit an order due to an error on our side, we will re-submit the order at no additional cost or issue a refund for the affected portion.

Orders that cannot be completed because the information submitted was inaccurate, incomplete, or unauthorized are not eligible for a refund. You may be able to correct the information and continue processing.

RecordsBot is an automation and submission service. Refunds are not issued based on the content of records returned or on any decision, score, or outcome resulting from a submitted request.

Send your order number and the reason for the request through the Support page or the RecordsBot Telegram bot. Refund reviews are typically answered within a few business days, and approved refunds are returned to the original payment method.

Please contact support before filing a chargeback so the issue can be resolved directly. Accounts with unresolved chargebacks may be suspended.